One Platform, Every Stage
The journey from solo developer to enterprise engineering team is rarely linear. Your tools should adapt to where you are today while being ready for where you're going tomorrow.
Most incident management platforms force you to choose: simple tools that you'll outgrow, or enterprise behemoths that are overkill for your current needs. MonoDuty is different.
The Freelancer: Solo but Professional
The Scenario
Meet Sarah, a freelance DevOps consultant. She manages infrastructure for 5 different clients, each with their own monitoring stack. She needs to know immediately when something breaks—but she also needs to sleep.
The Challenge
- Multiple clients, each thinking they're the priority
- No team to share the load
- Budget constraints (every dollar counts)
- Professional image to maintain
How MonoDuty Helps
Unified Inbox: All alerts from all clients flow into one place. Sarah uses tags and priority levels to know what needs immediate attention versus what can wait for morning coffee.
Smart Do-Not-Disturb: Critical alerts always get through. Everything else respects her sleep schedule. Clients still see professional incident tracking without knowing Sarah was asleep.
Client-Specific Escalation: Each client has their own escalation path. If Sarah doesn't respond, the alert can go to a backup contact she's designated (often another freelancer in a different time zone).
Cost: Free tier covers everything Sarah needs. She only pays when she adds more team members.
The Startup: Moving Fast, Staying Reliable
The Scenario
TechFlow is a 15-person startup with a 4-person engineering team. They've got paying customers now, and "it works on my machine" isn't acceptable anymore.
The Challenge
- Small team, big responsibilities
- Need to look professional to enterprise customers
- Limited budget for tooling
- Engineers wearing multiple hats
How MonoDuty Helps
Simple Rotation: With 4 engineers, setting up a weekly rotation takes 2 minutes. Everyone knows when they're on call, and the system handles the rest.
Slack Integration: No new interface to learn. Incidents arrive in Slack, acknowledgments happen with a reaction emoji, and status updates flow automatically.
Status Page: Free, hosted status page at techflow.monoduty.com. Enterprise customers see professional incident communication without TechFlow managing another service.
Growth Ready: As TechFlow hires, adding people to the rotation is one click. No migration, no reconfiguration, no new contracts.
Cost: Pro tier at $9/user/month. For a 4-person team, that's less than a single lunch meeting.
The Scale-Up: Multiple Teams, Multiple Services
The Scenario
CloudScale has grown to 150 engineers across 8 teams. They're running 40+ microservices, and incidents can cascade across teams. They need coordination, not chaos.
The Challenge
- Cross-team incident management
- Service ownership clarity
- Multiple escalation paths
- Compliance requirements emerging
- Legacy tools causing friction
How MonoDuty Helps
Service Catalog: Every service is mapped to an owning team. When an alert fires, it automatically routes to the right people—no manual triage required.
Team Hierarchies: Platform team, product teams, and SRE team each have their own on-call rotations. Escalations can cross team boundaries when needed.
Incident Roles: Major incidents get an Incident Commander, Communications Lead, and Technical Lead assigned automatically based on severity and affected services.
Audit Trail: Every action is logged. Who acknowledged? When did escalation happen? What was the timeline? Compliance teams get the reports they need.
API-First: CloudScale's internal tools integrate via API. Custom dashboards pull from MonoDuty. Incidents create Jira tickets automatically.
Cost: Business tier at $29/user/month. For 150 engineers, that's less than what they were paying for their previous tool that didn't scale.
The Enterprise: Global, Regulated, Complex
The Scenario
GlobalBank has 2,000 engineers across 12 countries. They're regulated by multiple authorities, run critical financial infrastructure, and have incident response requirements measured in seconds, not minutes.
The Challenge
- Regulatory compliance (SOC 2, GDPR, PCI-DSS)
- Global 24/7 operations
- Complex organizational hierarchy
- Legacy system integration
- High availability requirements
How MonoDuty Helps
SSO/SAML: Integration with GlobalBank's existing identity provider. No separate credentials, no security gaps.
Data Residency: Incidents involving EU customers stay in EU data centers. MonoDuty's multi-region architecture respects data sovereignty requirements.
Custom SLAs: Different services have different response requirements. Payment processing needs 2-minute acknowledgment. Internal tools can wait 15 minutes. MonoDuty tracks and reports on both.
Advanced Routing: Machine learning-assisted routing suggests the best responder based on past incidents, current load, and expertise matching.
Dedicated Support: Named account manager, 24/7 support line, and quarterly business reviews.
White Labeling: GlobalBank's engineers see GlobalBank branding. Incident pages use corporate colors and terminology.
Cost: Enterprise pricing based on GlobalBank's specific requirements. Still less than their previous enterprise vendor.
The Migration Path
What makes MonoDuty unique is that these aren't different products—they're the same platform with progressive capability unlocking.
Start Free, Grow When Ready
Free Tier
↓ (Add team members)
Pro Tier
↓ (Need team features)
Business Tier
↓ (Enterprise requirements)
Enterprise Tier
No Data Migration
When you upgrade, your configuration stays. Your incident history stays. Your integrations stay. You just get access to more capabilities.
No Vendor Lock-In
Export your data anytime. Standard formats. No surprises.
Why Organizations Choose MonoDuty
1. Start Today, Not Next Quarter
Enterprise tools require enterprise procurement. MonoDuty lets teams start immediately and formalize later.
2. Pay for What You Use
No shelfware. No unused licenses. Teams pay for active users, and that's it.
3. Consistent Experience
Whether you're a freelancer or Fortune 500, the core experience is the same. This means institutional knowledge transfers as you grow.
4. Modern Architecture
Built cloud-native from day one. No legacy baggage. No "we'll fix that in the next major version."
Getting Started at Any Scale
Freelancers
Sign up free and connect your monitoring tools. You'll be receiving alerts in 5 minutes.
Startups
Start a Pro trial and invite your team. See how rotation scheduling transforms your on-call experience.
Scale-Ups
Book a demo and we'll show you how service catalogs and team hierarchies work at scale.
Enterprises
Contact our enterprise team for a customized walkthrough addressing your specific compliance and integration requirements.
No matter where you are in your journey, MonoDuty is ready. Start today.