Terms of Service

1. Acceptance of Terms

These Terms govern access to and use of MonoDuty (the “Service”). By creating an account or using the Service, you agree to these Terms and the linked Privacy Policy. If you use the Service for an organization, you represent that you are authorized to accept these Terms for that organization.

Mandatory rights that cannot lawfully be waived remain unaffected.

2. Current Service

MonoDuty currently provides workspace-based incident management, team-owned services, universal HTTP Webhook ingestion, on-call schedules, escalation policies, Heartbeats, uptime Monitors, and notification delivery through email, SMS, and voice calls.

The public product and pricing pages describe the currently released catalogue. A feature is not part of the Service merely because it appeared in historical copy, a mock-up, or a roadmap.

MonoDuty provides digital services only and does not sell or ship physical goods.

3. Accounts and Workspaces

You must provide accurate registration information and keep it current. You are responsible for protecting credentials, recovery channels, Webhook URLs, Heartbeat URLs, and access tokens issued to you.

Workspace roles and team membership control access to customer resources. You must invite only authorized people and promptly remove access that is no longer required. Notify MonoDuty through the support contact if you suspect unauthorized access.

4. Acceptable Use

You must not use the Service to break the law, harm others, send unsolicited communications, distribute malicious code, probe systems without authorization, evade access or usage controls, interfere with availability, or expose another person’s confidential information.

You must not place passwords, private keys, payment-card data, health data, or other unnecessary sensitive data in incident or Webhook payloads. MonoDuty may restrict abusive traffic or suspend access reasonably necessary to protect customers and the Service.

5. Privacy and Customer Data

The Privacy Policy describes the personal information MonoDuty processes, the current service providers, retention behavior, and request channels.

As between MonoDuty and the customer, the customer retains its rights in customer-supplied content. The customer authorizes MonoDuty to process that content only as needed to operate, secure, support, and maintain the Service, comply with law, and carry out the applicable written agreement.

6. Plans and Paid Service

6.1 Published catalogue

The pricing page describes Free, Pro, and Business limits. New eligible accounts receive the published trial without a payment card.

6.2 Paid activation

The Billing Owner can purchase a Pro or Business subscription through Stripe Checkout from the account’s billing page and open the Stripe billing portal to manage it. Published subscription prices are in EUR per user. Monthly subscriptions are charged monthly; annual subscriptions are charged once a year. Checkout displays the selected plan, quantity, billing period, applicable taxes, and total before payment is confirmed.

6.3 Usage limits

Published limits may be enforced by restricting additional use. A displayed limit does not authorize an undisclosed charge. Price changes and refunds, if any, follow mandatory law and the applicable written agreement.

7. Intellectual Property

MonoDuty and its licensors retain their rights in the Service, software, branding, and documentation. These Terms do not transfer ownership of customer content to MonoDuty or ownership of the Service to the customer.

You may not copy, resell, or reverse engineer the Service except where applicable law expressly permits it.

8. Availability

The Service may be interrupted by maintenance, defects, provider failures, security events, or circumstances outside MonoDuty’s control. MonoDuty does not promise uninterrupted operation, delivery of every alert, geographic redundancy, or a contractual uptime percentage on this public page.

Any service commitment, support window, service credit, or recovery objective applies only when stated in a written customer agreement.

9. Warranties and Liability

Except for rights or warranties that cannot lawfully be excluded, the Service is provided on an “as available” basis. Customers remain responsible for testing their alert paths, maintaining fallback contact methods, and deciding whether MonoDuty is appropriate for a particular operational risk.

Any exclusion, liability cap, indemnity, or remedy is governed by mandatory law and the applicable written customer agreement. This public page does not invent a separate financial liability cap.

10. Suspension and Termination

You may stop using the Service and may request account assistance through the contact form. A workspace owner can schedule workspace deletion in the application; alert sources are paused during a 30-day cancellation period and the workspace is then eligible for permanent removal from active systems.

MonoDuty may suspend or terminate access for a material breach, abuse, security risk, non-payment under a paid agreement, or where required by law. Retention after termination follows the Privacy Policy, protected-backup lifecycle, applicable law, and any written customer agreement.

11. Changes to These Terms

MonoDuty may update these Terms as the Service or legal requirements change. The current version and effective date are published on this page. Additional notice is provided when required by applicable law or a written customer agreement.

Changes do not retroactively remove mandatory rights.

12. Applicable Law

Unless a written customer agreement says otherwise, these Terms are intended to be governed by Estonian law, without limiting consumer or other mandatory protections that apply regardless of that choice. Jurisdiction and dispute procedures remain subject to applicable law.

13. Contact

Questions about these Terms can be submitted through the contact form or to [email protected].

MonoDuty is operated by monoduty OÜ, registry code 17418117, Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia.