Security

1. Security Overview

At Monoduty, security is fundamental to our design and operations. We implement comprehensive security measures to protect your data and ensure the reliability of our alerting platform.

Our security program follows industry best practices and is designed to:

• Protect customer data and maintain confidentiality
• Ensure service availability and reliability
• Maintain system integrity and prevent unauthorized access
• Comply with relevant security standards and regulations

2. Infrastructure Security

2.1 Cloud Infrastructure

Our infrastructure is built on industry-leading cloud platforms with robust security controls:

• Secure Cloud Hosting: Hosted on SOC 2 compliant cloud providers
• Network Isolation: Virtual private clouds (VPCs) with strict network segmentation
• DDoS Protection: Advanced protection against distributed denial-of-service attacks
• Load Balancing: Distributed architecture for high availability and performance

2.2 Network Security

• Firewalls: Multi-layer firewall protection with strict access rules
• VPN Access: Secure VPN connections for administrative access
• Intrusion Detection: Real-time monitoring for suspicious network activity
• Network Monitoring: Continuous monitoring of network traffic and anomalies

3. Data Protection

3.1 Encryption

• Data in Transit: All data is encrypted using TLS 1.3 or higher
• Data at Rest: All stored data is encrypted using AES-256 encryption
• Database Encryption: Database-level encryption for sensitive information
• Key Management: Secure key management using industry-standard practices

3.2 Data Classification

We classify data based on sensitivity levels:

• Public: Information that can be freely shared
• Internal: Information for internal use only
• Confidential: Sensitive customer and business data
• Restricted: Highly sensitive data requiring special protection

3.3 Data Backup and Recovery

• Automated Backups: Regular automated backups with encryption
• Geographic Distribution: Backups stored in multiple geographic regions
• Recovery Testing: Regular testing of backup and recovery procedures
• Point-in-Time Recovery: Ability to restore data to specific points in time

4. Access Control

4.1 Authentication

• Multi-Factor Authentication (MFA): Required for all administrative access
• Single Sign-On (SSO): Support for enterprise SSO solutions
• Password Policies: Strong password requirements and regular rotation
• Session Management: Secure session handling with automatic timeouts

4.2 Authorization

• Role-Based Access Control (RBAC): Granular permissions based on user roles
• Principle of Least Privilege: Users granted minimum necessary permissions
• Regular Access Reviews: Periodic review and update of user permissions
• Administrative Segregation: Separation of administrative and user functions

5. Security Monitoring

5.1 Continuous Monitoring

• 24/7 Security Operations: Round-the-clock monitoring of security events
• Security Information and Event Management (SIEM): Centralized logging and analysis
• Intrusion Detection Systems (IDS): Real-time threat detection
• Behavioral Analytics: Detection of anomalous user and system behavior

5.2 Audit Logging

• Comprehensive Logging: Detailed logs of all system and user activities
• Log Protection: Tamper-proof storage of security logs
• Log Retention: Logs retained for compliance and forensic purposes
• Log Analysis: Automated analysis for security patterns and threats

6. Compliance

We maintain compliance with industry standards and regulations:

6.1 Standards and Certifications

• SOC 2 Type II: Annual audits for security, availability, and confidentiality
• ISO 27001: Information security management system certification
• GDPR: General Data Protection Regulation compliance
• CCPA: California Consumer Privacy Act compliance

6.2 Regular Assessments

• Third-Party Security Audits: Independent security assessments
• Penetration Testing: Regular ethical hacking exercises
• Vulnerability Assessments: Systematic identification of security weaknesses
• Compliance Reviews: Regular reviews to ensure ongoing compliance

7. Incident Response

7.1 Incident Response Plan

We maintain a comprehensive incident response plan that includes:

• Incident Classification: Categorization based on severity and impact
• Response Team: Dedicated security incident response team
• Communication Protocols: Clear procedures for stakeholder notification
• Recovery Procedures: Steps to restore normal operations

7.2 Incident Handling

• Detection and Analysis: Rapid identification and assessment of security incidents
• Containment: Immediate steps to limit the scope of incidents
• Eradication: Removal of threats and vulnerabilities
• Recovery: Restoration of affected systems and services
• Lessons Learned: Post-incident analysis and improvement

8. Vulnerability Management

8.1 Vulnerability Assessment

• Regular Scanning: Automated vulnerability scanning of all systems
• Risk Assessment: Evaluation of vulnerability severity and impact
• Prioritization: Risk-based prioritization of vulnerability remediation
• Tracking: Comprehensive tracking of vulnerability remediation efforts

8.2 Patch Management

• Timely Patching: Rapid deployment of security patches
• Testing: Thorough testing of patches before deployment
• Change Management: Controlled process for system changes
• Emergency Procedures: Fast-track procedures for critical vulnerabilities

9. Business Continuity

9.1 Disaster Recovery

• Recovery Planning: Comprehensive disaster recovery plans
• Backup Systems: Redundant systems in multiple geographic locations
• Recovery Testing: Regular testing of disaster recovery procedures
• Recovery Time Objectives: Defined targets for system restoration

9.2 High Availability

• Redundancy: Multiple layers of redundancy for critical systems
• Load Distribution: Traffic distribution across multiple servers
• Failover Mechanisms: Automatic failover to backup systems
• Performance Monitoring: Continuous monitoring of system performance

10. Third-Party Security

10.1 Vendor Management

• Security Assessments: Evaluation of third-party security practices
• Contractual Requirements: Security requirements in vendor contracts
• Regular Reviews: Ongoing monitoring of vendor security posture
• Incident Coordination: Coordination of security incidents involving vendors

10.2 Integration Security

• API Security: Secure design and implementation of API integrations
• Data Sharing: Controlled and monitored data sharing with partners
• Authentication: Strong authentication for third-party integrations
• Monitoring: Monitoring of third-party access and activities

11. Responsible Disclosure

We encourage security researchers to report vulnerabilities through our responsible disclosure program:

11.1 Reporting Process

• Secure Channel: Encrypted communication for vulnerability reports
• Response Timeline: Acknowledgment within 24 hours of report
• Investigation: Thorough investigation of reported vulnerabilities
• Remediation: Timely fixes for confirmed vulnerabilities

11.2 Recognition

• Hall of Fame: Recognition for security researchers
• Coordinated Disclosure: Working together on disclosure timelines
• Bug Bounty: Rewards for qualifying vulnerability reports

12. Security Contact

For security-related inquiries, vulnerabilities, or incidents, please contact us:

Security Documents

• Security Whitepaper
• SOC 2 Report (requires NDA)
• Penetration Test Summary