Voice and SMS alerting
Use phone alerts when email and push are not enough
MonoDuty Pro and Business include SMS and voice alongside email, push, Slack, Discord, and Microsoft Teams.
No credit card required
01 / Overview
Treat phone delivery as a finite response resource
SMS and voice can support urgent incident delivery, but the public plan definitions attach monthly allowances to both channels. That makes expected incident volume an important part of plan selection.
Pro includes 500 SMS messages and 200 voice calls per month. Business raises those published allowances to 2,000 SMS messages and 500 voice calls per month.
02 / Operating value
Choose channels according to incident severity
A deliberate channel policy keeps the most interruptive delivery methods available for the alerts that need them.
Add a phone path to the mix
Both Pro and Business list SMS and voice in addition to email and push.
Keep team chat available
The same plans also include Slack, Discord, and Microsoft Teams as alert channels.
Plan against published allowances
Use expected monthly volume to choose between the Pro and Business SMS and voice limits.
03 / Workflow
Design channel rules before enabling phone alerts
The product provides the channels; your incident policy should decide when each one is appropriate.
- 01
Classify incident urgency
Decide which incident classes justify SMS or voice in your operating policy.
- 02
Map delivery to on-call coverage
Align the phone path with the schedule and any escalation policies configured on Pro or Business.
- 03
Watch monthly consumption
Compare actual use with the published allowance for your tier and revisit the plan before volume becomes a constraint.
04 / Plans
Published SMS and voice limits
Phone channels are not listed on Free; the paid tiers publish different monthly allowances.
Free
Email and push are included. The published Free plan lists no monthly SMS or voice allowance.
Pro
500 SMS messages and 200 voice calls per month.
Business
2,000 SMS messages and 500 voice calls per month.
05 / Questions
Common questions
01Does MonoDuty Free include SMS or voice?
No monthly SMS or voice allowance is listed for Free. That tier includes email and push.
02How many SMS alerts are included on Pro?
The published Pro plan includes 500 SMS messages per month.
03Which tier has the larger voice allowance?
Business, with 500 published voice calls per month versus 200 on Pro.
MonoDuty / Start
Choose a channel mix you can explain
Compare the published allowances, then test phone and non-phone delivery as one incident path.