On-call management
Make on-call responsibility clear before an incident starts
MonoDuty includes on-call scheduling on Free, Pro, and Business, so teams can choose a plan based on scale and response requirements.
No credit card required
01 / Overview
On-call management is an ownership system
A useful on-call setup answers a simple question: who is responsible when an incident arrives? Scheduling gives that responsibility a defined place instead of relying on memory or an informal chat message.
MonoDuty publishes on-call scheduling across all three plans. Free is sized for one user. Pro supports up to 25 users, while Business publishes unlimited users for larger operating groups.
02 / Operating value
Design coverage around team size and risk
The schedule is the base; plan limits determine how far the surrounding incident workflow can grow.
Start with one clear owner
The Free plan supports one user and on-call scheduling, which makes it a concrete starting point for a solo operator.
Add structured fallback
Pro and Business include escalation policies, allowing the operating model to define a next step beyond the initial route.
Choose channels deliberately
Email and push are included on Free. Pro and Business add SMS, voice, Slack, Discord, and Microsoft Teams.
03 / Workflow
Turn a schedule into an operating habit
A schedule matters most when the surrounding signal and delivery path are tested together.
- 01
Define coverage
Decide who owns each period and how handoffs are handled in your team process.
- 02
Connect incident sources
Use the relevant MonoDuty integration, Webhooks, Heartbeats, or Monitors for the systems in scope.
- 03
Test delivery and fallback
Verify the channels included in your plan and, on Pro or Business, confirm the escalation path matches your response policy.
04 / Plans
On-call access at each tier
Every tier includes scheduling; scale, escalation, channels, and retention create the practical differences.
Free
One user, on-call scheduling, email and push, 50 incidents/month, and 7-day retention.
Pro
Up to 25 users, on-call scheduling, escalation policies, seven channels, and 30-day retention.
Business
Unlimited users, on-call scheduling, escalation policies, seven channels, and 90-day retention.
05 / Questions
Common questions
01Is on-call scheduling available on the Free plan?
Yes. The published Free plan includes on-call scheduling for one user.
02How many users can Pro support?
The published Pro plan supports up to 25 users.
03Does scheduling automatically include escalation policies?
Not on every tier. Escalation policies are listed for Pro and Business, but not for Free.
MonoDuty / Start
Put your first on-call path in place
Try MonoDuty for 14 days without a credit card, then choose a tier based on users, channels, and escalation needs.