Slack integration
Bring MonoDuty incident alerts into Slack without losing ownership
Slack is both a verified MonoDuty integration and a published alert channel on Pro and Business plans.
No credit card required
01 / Overview
Use chat for visibility, not as a substitute for ownership
A team channel can make an incident visible to more people, but the on-call schedule should still establish who is responsible. Keeping those roles separate prevents a busy conversation from becoming the ownership model.
MonoDuty publishes Slack among the seven Pro and Business channels. Both tiers also include on-call scheduling and escalation policies.
02 / Operating value
Place Slack inside a defined response policy
Choose the channel because it supports the workflow, not simply because the team already has it open.
Keep one responsible route
Use MonoDuty on-call scheduling as the ownership layer behind the shared Slack destination.
Add escalation where needed
Both Slack-eligible tiers include escalation policies.
Retain other delivery options
Pro and Business also list email, push, SMS, voice, Discord, and Microsoft Teams.
03 / Workflow
Add Slack with a clear channel policy
Decide what should enter the channel and who still owns the incident.
- 01
Choose the incident scope
Define which classes of MonoDuty incident should be delivered to the selected Slack destination.
- 02
Configure from current docs
Use MonoDuty documentation for current Slack connection and destination settings.
- 03
Test ownership and visibility
Confirm the alert reaches Slack while the on-call and escalation path remains clear.
04 / Plans
Slack is included on two published tiers
Pro and Business share the Slack channel but differ in scale and retention.
Pro
$9 per user/month, up to 25 users, 5,000 incidents/month, and 30-day retention.
Business
$19 per user/month, unlimited users and incidents, and 90-day retention.
Shared channels
Email, push, SMS, voice, Slack, Discord, and Microsoft Teams.
05 / Questions
Common questions
01Which MonoDuty plans include Slack?
Slack is listed as a channel on Pro and Business. It is not listed on Free.
02Do Slack-enabled plans include escalation policies?
Yes. Both Pro and Business include escalation policies.
03Can I test the Slack route before paying?
MonoDuty publishes a 14-day trial with no credit card required.
MonoDuty / Start
Add Slack to an owned response path
Connect the channel, keep on-call responsibility explicit, and validate the escalation route with a safe test.